Terms and Conditions

Introduction and License

Rama is operated under a license regulated by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario for online operations, alongside the Ontario Lottery and Gaming Corporation (OLG) for land-based resort activities. By accessing and using our services, you agree to comply with these Terms and Conditions, which govern your use of our online casino platform. Rama offers a variety of online gambling services, including real-money gaming options, bonuses, and promotional offers.

Eligibility

To use Rama’s services, you must be at least 18 years of age. Users located in jurisdictions that prohibit online gambling or where Rama is not authorized to operate must refrain from using the platform. It is your responsibility to ensure that your participation complies with local laws and regulations.

Account Rules

Only one account is permitted per individual.
Upon registration, users must complete mandatory Know Your Customer (KYC) verification to confirm their identity, age, and location.
You are responsible for maintaining the confidentiality of your account information, including your password.
Any misuse of your account, including sharing account details or allowing others to access your account, may result in immediate suspension or termination of your account.

Deposits and Withdrawals

Rama provides various payment methods for deposits and withdrawals. All transactions are subject to processing times and verification requirements in compliance with Anti-Money Laundering (AML) regulations.

Deposits must be made using approved payment methods, and funds must come from accounts in your name.
Withdrawals may take up to five business days to process, subject to verification checks.
Users must provide valid identification and documentation as required for account verification to ensure compliance with regulatory obligations.

Prohibited Activities

The following activities are strictly prohibited on the Rama platform:

Cheating or engaging in fraudulent activities.
Exploiting system errors or bugs for personal gain.
Bonus abuse, including misuse of promotional offers.
Use of automated systems or bots to manipulate gameplay.
Any unauthorized manipulation of games or the gaming environment.

Limitation of Liability and Termination

Rama reserves the right to suspend, restrict, or permanently close accounts at its discretion in cases of violations of these Terms and Conditions, failure to comply with regulatory requirements, or detection of suspicious activity. Users may lose access to their accounts and any associated funds if found in violation.

Bonus Terms and General Promotional Conditions

Bonuses and promotions are subject to specific terms that will be outlined at the time a bonus is offered. General conditions include:

Bonuses may require a minimum deposit to qualify.
Wagering requirements must be met before withdrawal of bonus funds.
Rama reserves the right to amend or withdraw promotions at any time without prior notice.

Fair Play and Game Integrity Rules

Rama is committed to fair play and ensuring the integrity of all games offered on the platform. Random Number Generators (RNG) are utilized to ensure that all game outcomes are fair and unbiased. Users are expected to engage in fair play, and any attempts to manipulate outcomes will result in account termination.

Fraud Prevention and Security Monitoring

Rama employs advanced security measures to protect user information and prevent fraudulent activities. Continuous monitoring of user accounts and transactions will be conducted to identify and mitigate risks. Any suspicious behavior will be investigated thoroughly, and appropriate action will be taken.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users should first contact the support team to resolve the issue amicably. If the matter cannot be resolved, users may escalate the complaint to appropriate regulatory bodies as per Canadian law. Rama is committed to addressing all complaints fairly and transparently.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Ontario.

Responsible Gambling Measures and User Protection Tools

Rama is dedicated to promoting responsible gambling and provides various tools to assist users in managing their gaming activities:

Users may set deposit limits, loss limits, and session time limits.
Self-exclusion options are available for users who wish to take a break from gambling.
Information and resources on responsible gambling are provided on the website to support users in making informed decisions.

By using Rama’s services, you acknowledge that you have read, understood, and agreed to abide by these Terms and Conditions.