Privacy Policy

This Privacy Policy outlines how Rama, operating in Canada, collects, uses, and protects personal information of its users in compliance with applicable data protection laws and gambling regulations. Rama is licensed and regulated by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario for its online platform, as well as the Ontario Lottery and Gaming Corporation (OLG) for its land-based resort operations.

1. Data Collection

Rama collects various types of personal data from users during the registration process and while using our services. The types of data collected include:

• Registration Data: This includes personal information such as name, date of birth, address, and contact details which are necessary for account creation.
• Payment Details: Information related to financial transactions, including credit/debit card details and other payment method data, is collected to process deposits and withdrawals securely.
• Technical Logs: We collect technical data, such as IP addresses, browser types, device information, and usage patterns through cookies and similar technologies to enhance the user experience and maintain platform security.

2. Purpose of Data Usage

The personal data collected is used for various purposes, which include:

• Account Management: Personal information is used to create and manage user accounts, ensuring secure access to our services.
• Marketing Communication: With user consent, we may send promotional materials and updates about our services. Users can opt-out of these communications at any time.
• Anti-Fraud Checks: Data is utilized for fraud detection and prevention to protect users and the integrity of the gaming platform.
• Anti-Money Laundering (AML) Compliance: Rama complies with applicable AML regulations by monitoring transactions and reporting suspicious activities to the relevant authorities.
• Know Your Customer (KYC) Procedures: Personal data is used to verify the identity of users as part of our KYC obligations, ensuring a safe gaming environment.

3. Data Sharing

Rama may share personal information with third parties under specific circumstances, which include:

• Disclosure to Payment Providers: Personal data necessary for processing financial transactions may be shared with payment service providers to facilitate deposits and withdrawals.
• Verification Partners: We may share data with third-party verification partners to comply with KYC and AML requirements.
• Regulatory Authorities: Personal information may be disclosed to regulatory bodies as required by law or to comply with legal obligations.

4. User Rights

Users have certain rights regarding their personal data, including:

• Right to Access: Users have the right to request access to the personal data we hold about them, along with information on how it is processed.
• Right to Deletion: Users may request the deletion of their personal data, subject to our legal obligations to retain certain information.
• Right to Restrict Processing: Users can request restrictions on the processing of their personal data under specific circumstances.

5. Cookie Policy

Rama uses cookies and similar technologies to enhance the functionality of our platform. The types of cookies used include:

• Essential Cookies: These cookies are necessary for the basic functioning of the website and enable users to navigate and use the features offered.
• Analytical Cookies: Analytical cookies are used to collect information on how users interact with the platform. This data helps us improve the performance and usability of our services.

Users can manage their cookie preferences through their browser settings. However, disabling cookies may affect the functionality of the website.

6. Data Security

Rama takes the security of personal data seriously and implements appropriate technical and organizational measures to protect against unauthorized access, loss, or misuse of information. This includes encryption, firewalls, and secure server environments to safeguard user data.

7. Data Retention

Personal data will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.

8. Changes to the Privacy Policy

Rama reserves the right to update this Privacy Policy at any time. Any changes will be communicated through the website or via email, and users are encouraged to review the policy periodically to stay informed about how we are protecting their information.

9. Contact Information

For inquiries or concerns regarding this Privacy Policy or the handling of personal data, users may contact our support team through the available channels on our website.

10. Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and the applicable federal laws of Canada. Users agree to submit to the jurisdiction of the courts of Ontario in any dispute arising out of this policy or the use of our services.

By using Rama’s services, users acknowledge that they have read, understood, and agreed to the terms outlined in this Privacy Policy.